Refund policy
Refund & Exchanges:
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You may qualify for a refund if an item is not delivered to you within 21 days after the order has been shipped. Orders marked "delivered" by USPS do not qualify as lost or undelivered mail and do not qualify for a full refund.
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Seller is not responsible for orders arriving late once packages are marked as 'received' by the shipping carrier.
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Only items that were damaged during shipping transit qualify for return and or exchange.
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Returns and exchanges are processed after the customer has returned the original item.
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You have 30 days from delivery to initiate a return request after the item is marked as delivered. To start a return request click here.
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You cannot return or exchange items that were marked as final sale. Accepted returned items must be returned in the delivered condition.
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Please allow approximately 7 business days for return processing after we receive your return. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 3-5 business days to credit back to your requested form of payment.
To submit a return request:
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Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.
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Sign in to your account.
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In the "Email" field, enter your email address, and then click "Continue".
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In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
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Go back to the online store, and then enter a six-digit verification code.
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Click "Request return" for the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.
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Select a return reason and add a note for the store.
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Click "Request return".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.